When Covid-19 hit, there were many orders in progress or completed that we did not receive payment for. In many cases, we don’t know if we will ever receive payment for these orders that have been abandoned. Lack of payment or delay in payment for orders significantly impacts our business, which ultimately affects the job security of our team members. For this reason, in order to protect our business and job security for our team members, we need to process payment for all orders up front.
We are very lucky to still be open through the pandemic and greatly appreciate your understanding and support for our team in this way.
Payment Up Front - Payment is required up front for all School Catalog Orders unless otherwise discussed ahead of your order. We will begin your proof process once your Order has been approved and payment has been received. Please allow 1-3 days for your proof after your payment and your signed order approval has been received.
NEW - Review and approve your order via E-signature. We have developed a little checklist and approval process to save you time. No need to print, sign, scan and return when you process your approval through our E-signature process. Please Note: Orders approved for Net Terms still require the signed document to be returned. Approving your order with an E-signature can be found on our site under the General Info Menu Tab > I approve my order or CLICK HERE.
Easy Client Checkout - Process payment seamlessly via our Easy Client Checkout. You can connect to this link from any main drop down menu or CLICK HERE.
Net Terms - All schools who must process payment via Net Terms or a Purchase Order Program by order of their school system, must submit a request for special consideration this year, even if they have paid via Net Terms or Purchase Orders in the past. Each school petition will be considered on a case by case basis. If your school or district still requires net terms or the purchase order process, we ask that you first please connect with your payment department or district accountant to see if payment up front could be a possibility as an exception to the rule for this year's order. Net Terms approval will be considered on a case by case basis. Schools with a history of late payments may not be approved for Net Terms. To submit a special request for Net Terms, please download our Purchase Order Agreement Request Form. Please note: A copy of the Purchase Order must be received and the Order must be approved before we even start any custom artwork. Don't worry, we will not go into production until your proof is approved.
Production is 7-10 days + shipping time after you have approved your proof as long as your Order Approval and Payment or Purchase Order has been provided.
You are responsible for ensuring timely delivery of your payment. We do not recommend sending your payment via USPS mail. We have noticed many delays and challenges associated with regular mail. If you are sending your payment in the mail, we strongly recommend sending it via Certified or Priority Mail or some sort of trackable shipping service for timely delivery and tracking.
You can call at any time with credit card payment or process online via our Easy Client Checkout. Delays in receipt of payment will delay production and your in-hands date. For this reason, we strongly recommend sending any payments via Certified, Priority Mail or via some other type of trackable delivery service.
Delays in receipt of payment for NetTerms-approved orders, will automatically result in late fees that will be invoiced separately unless the payment is sent with via some sort of trackable mailing service. If you choose to mail your check without tracking and it gets lost in the mail or is not delivered in a timely manner, you agree to pay any and all late fees. Special Tees is not responsible for any fees you may incur from your bank for stop payments due to payments getting lost or delayed in the mail.
Payments should be made to
7313 Grove Road Unit F
Frederick, Maryland 21704