Graphic Design/Customer
Service & Sales
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At Special
Tees we are looking to expand our team! Come join a family of creative, hard
working, and passionate team members. This opening is for a full time Graphic
Design/Customer Service position. If you have history in graphic design and would like to see
your hard work go from your computer screen, to production, to hand off to
smiling customers on a daily basis, this may be a good position for you!
This position is hourly and could be part time or full time, depending on the needs of the business. This position also has the possibility to transition to Full Time/Permanent status at the end of the temporary period.
The primary
focus of this role is to apply your graphic design strengths and customer
service skills to help serve our clients and coordinate with production, while hitting personal and team sales goals.
Pay rate or
Salary based on prior experience.
Core Responsibilities
- This
position requires a flexible and energetic personality who thrives in a
team atmosphere, but also excels in self-management
- Ability
to manage competing priorities and adjust to the ever-changing needs of
the business is a must
- Should
enjoy collaboration and communication of all types
- Assist
with customer service and sales via telephone, email, and face-to-face interaction
- Must leverage personality, communication and design skills to hit daily, weekly, and monthly sales goals
- Must be able to lift
boxes that weigh up to 40lbs and help customers load their cars with orders
from time to time
- Work
hand-in-hand with other office team members to ensure timely delivery of art proofs and
other art/design needs
- Create
art files and proofs quickly and efficiently based on customer requests in
Adobe Illustrator and/or Adobe Photoshop
- Utilize
customer database and other systems to save design and print information
for future use per customer, per order
- Rebuild
logos in vector format for print quality assurance
- Contributes to total sales goals through customer service and communication
- Create
original artwork for customer needs
- Create
output files to specifications with consideration for imprint area,
garment color, ink colors, and garment type
- Help
manage production schedule with sales team on a daily and weekly basis to
ensure orders are printed and shipped in a timely manner
- Coordinate
with production regarding job-specific print details
- Check
and inspect print quality to insure each print matches the proof
- Prepare,
cut, and apply vinyl from time to time
- Research
products and processes online that will continue personal learning and
growth
- Use
the internet for trouble shooting tips and techniques when necessary
- Help monitor
inventory of supplies to ensure production stays in motion
- Coordinate
and establish working relationships with our large network of suppliers
and manufacturers via phone and email
- Assist
with other general office and business needs, such as office organization
and cleanliness, mail, and purchase orders
- Expand
and develop online program during down-time (no experience required)
Additional Expectations
This role is primarily for Graphic Design/Customer Service and Sales, however, each team member
supports each other in the following ways from time to time, as needed.
- All
team members help support production needs from time to time.
- Must be able
perform repetitive motion behaviors with arms, wrist, back, and shoulders.
- Requires the ability to lean over tables in order to fold garments
- All
team members help count and inventory goods pre and post production in
order to ensure quality standards are met
- All
team members can help with production needs including exposing and rinsing
screens and helping with the print process from time to time
- All
team members help with shipping and receiving by monitoring UPS and USPS
from time to time
- Web
development experience would be a great asset but is not required
- Experience
with increasing sales through social media strategies and email marketing
would be a bonus
- May
be asked to drive for work purposes from time to time
- Helps with some specific garment decoration such as vinyl application, patch application, and digital printing
Qualifications
and Skills
- Strategic
planning, systematic organization, attention to detail, and thoroughness
are required skills
- Must have prior experience with reaching and exceeding sales goals
- This
position requires strong skills in Adobe CC.
- Proficiency in Adobe
Illustrator and Adobe Photoshop is a must
- Mastery
of Typography, Drawing, and Illustration is crucial
- Must be able to type minimum of 40 words per minute and be able to communicate exceptionally via email
- Prior
work experience in the screen printing, promotional products, or signage
industry would be a great fit
- Please
be prepared to share your portfolio
- Microsoft
Word, Microsoft Excel, and Apple Mail/Gmail/Google Docs, Google Sheets
Benefits
- Relaxed/Casual Dress Code
- Family team atmosphere
- Creative peers
- Days off include: New Years Day, Easter, Memorial
Day, 4th of July, Thanksgiving, Christmas Eve, and Christmas
- Flexible schedule
- Employee discount on goods through our wide network of vendors
- Full time positions/Permanent Status qualify for the following paid holidays: New Years Day, Easter, Memorial Day, 4th of July, Thanksgiving, Christmas Eve, and Christmas
- Full Time positions/Permanent Status: one week paid vacation first year (after 90 day temp period) and two weeks paid vacation second year
- Part time: Flexible schedule
- Retirement Plan and matching up to 3% (Eligible after the first year of employment)
- Health Insurance options after 90 day temp period