Last Updated: 10/18/2017 (NEW! Custom Web Stores)

Custom Web Stores

Custom Web Stores are for schools, businesses, or individuals who are planning on collecting orders of 100 or more items to be printed with the same design. This feature allows for purchasers to go to the web store online, submit their order, and process payment.

Set your own prices. Set your own goals. Hit the next price breaks by promoting your design(s). Meet or beat your goals and we will give you a check for the difference when you collect your completed order! This is a great way to save time and energy and raise funds for your event, school, business, PTA/PTO, or class.

Individual Purchases Through a Custom Web Store

Please Review the Following Requirements and Tips for All Custom Web Store Orders

Individuals who place their order via the Custom Online Web Store should be 18 years of age or older. Individuals under the age of 18 should only process their order under the direct supervision of a parent, legal guardian, or appointed and recognized school representative.

Primary Contact for Custom Web Store Specific Questions

A Primary Contact is dedicated to your Custom Web Store. You can find their contact information at the bottom of the Custom Web Store Page. Please reach out to them for information about pick up location, dates, and details.

Determining Garment Sizing

It is the responsibility of each individual placing the order via the Custom Web Store to review the specs and/or measurements in order to determine the best size for their needs. Every individual planning on placing an order via the Custom Web Store should review the Screen Printing and Embroidery Apparel page. Choose one of our suppliers and search your specific style of interest. There are measurements available for each style. Choose the Spec Sheet and/or sizing tab on the page or choose measurements to determine the best style for you. Please give us a call if you cannot find this information. In the event an individual placed an order for the incorrect size, it is not the responsibility of Special Tees to replace or refund this item.

No orders may be submitted after the last day of the Custom Web Store

If the Custom Web Store has completed the cycle, this means that no additional orders can be submitted through the Custom Web Store. Please check the dates established for your Custom Web Store and get your order in before the last day.

Shortages of Product/Styles

Once in a while styles or colors go out of stock. If an item goes out of stock that is part of a Custom Web Store, a similar, comparable, or better item will be chosen to replace the shortage. This replacement item will be chosen based on cut, color, fabric weight, and blend. This may mean there is a slight difference in shade of color if a different brand is selected to complete the order. In such cases, we will do our best to provide a replacement that is as close as possible.

All Custom Web Store Sales are Final

There will be no refunds for any reason on any Custom Web Store Orders.

Production of Your Order

We will produce the entire collection of orders at one time. When production has been completed your order will be collected by your Primary Contact. We do not do individual production, shipping, or pick up for individual Custom Web Orders at this time.

Collecting Your Order

Your primary contact has determined the date and details for collecting your order. Each individual Custom Web Store Order will be bagged individually with a paid invoice and will be labeled with First Name and Last Name for easy distribution. Please do not collect an order that is not your own. All Custom Web Orders will be produced and fulfilled based on a master checklist. After your Custom Web Store has completed the cycle, we take several steps to ensure your order will be fulfilled and delivered to the Primary Contact accurately. Products/Styles are counted and compared to the master checklist on three (3) occasions: when it is ordered, when it is received, and when individually packaged after completion. The Primary Contact will receive the same master checklist for reference with the finished products/styles. If there is more than one box, each box will be labeled according to size and quantity packed within the box. We strongly recommend that the Primary Contact count and inventory all goods prior to distribution according to the same checklist. It is up to the Primary Contact to ensure all individual orders are distributed accurately. Discrepancies must be reported with 48 hours after receiving or pick up, prior to distribution. Because Special Tees cannot monitor product or distribution once it leaves the office, it is not the responsibility of Special Tees to replace any missing orders reported after the 48hour window or after distribution. It is the responsibility of the Primary Contact to manage refunds for any shortages not reported. All inquiries regarding shortages will be directed to the Primary Contact information provided as part of the Custom Web Store.

Please Save Your Invoice

We will be producing all orders received. If an order has not been received, we will not produce it. Please check your email for confirmation of your completed order. Please save it for reference until you collect your order from your Primary Contact.

Establishing a Custom Web Store

Please reach out for a Web Store Quote via Schools@special-tees.com or info@special-tees.com and note that it is intended to be used toward a Custom Web Store. You will need a Web Store Quote in order to determine the prices you wish to sell at. Let us know the shirt style of interest, color of garment, and general design information. Please include your phone number. We may have some additional questions. Web Store Quotes include specific pricing for Web Stores ONLY. There are no discounts available for Custom Web Stores at this time.

In order to initiate your Web Store, you will need to be prepared with the following information and commitments.
1.     School or Business Name
2.     Garment Style(s)
3.     Garment Color(s)
4.     Design Details
5.     Intended Total individual orders of 100 units or more. If you are not confident in reaching 100 units or more, please consider other options to the Custom Web Store.
6.     Start and end date. This is the length of time the Store will be running and capturing orders.
7.     Primary Contact. This is the person who will be responsible making the decisions and managing the details for the Custom Web Store. Responsibilities include: reviewing the quote, establishing selling prices, promotion of the Web Store, collection of the Order after production, and counting and distribution of the completed order. Phone number and email for the Primary Contact are required and will be posted in the Web Store for individual inquiry purposes.
8.     In-Hands date. This is the date you want your order in your hands.
9.     Determined Sale Price. This is the sale price you want to establish for each item being offered for purchase on the Web Store.

Individuals or third parties acting on behalf of a school should be 21 years of age or older and be authorized and recognized representatives. Members or leaders of a PTA/PTO should act in accordance with their school standards. In some cases coordination with the school Principal is key.

Custom Web Store Services

Services includes the following: Online web store for your design(s) posted for up to 30 calendar days. We collect the online orders and process the money for you. When your specific Custom Web Store closes, we then produce what has been ordered all at one time. After production, each order will be individually bagged with the paid invoice and will be labeled with the first and last name visible. The total order can be picked up by the Primary Contact at our Gaithersburg office or can be shipped to one location. We do not produce, print, or ship individual orders at this time.

Primary Contact Responsibilities

The primary contact for the Custom Web Store is fully and totally responsible for advertising, marketing, and promotion of the Custom Web Store to the target audience. The primary contact will be able to view transactions by day to make sure goals are on target. Sharing of the Custom Web Store via email or social media should mention that the order is being produced by Special Tees of Gaithersburg, Maryland and should link to the Custom Web Stores Page. If you would like us to send an email blast out on your behalf to help announce your Custom Web Store, please reach out to artwork@special-tees.com. We will need a list of emails provided in order to develop the email blast. Contacts will receive the email from Special Tees, but will have the option to opt out of all future emails. Please allow for 2-3 business days for the email to be created and sent. Please do not provide any contact information to us that should not be shared. Special Tees is not responsible for non-receipt of emails associated with any email blasts.

How to Determine Custom Web Store Pricing

Please reference pricing on your quote. Pricing is what your order would cost per unit if you were to place an order with us. Please keep in mind there is a webstore fee of $2.50/unit and an additional 5% per transaction fee that covers processing. If you want your orders separated and poly-bagged, please add $1 per unit.

Consider how may units you expect to reasonably sell through the webstore.
Consider a fair price to sell your items that would help cover the costs on your quote and the webstore fees.
Avoid pricing your items too low. You want to make sure you sell enough to cover your price break goal, and make some money!

Limitations

There is a limit to six (6) different styles per Web Store. Please consider Adult, Youth, Men’s and Women’s may all be different styles. Customers who wish to stick to one (1) style may choose up to 6 different garment colors. There can be only 25 different Custom Web Stores available at any given time. Availability is based on a first-come-first-serve basis.

All Custom Web Store Sales are Final

There will be no refunds for any reason on any Custom Web Store Orders.

Garment Sizing

It is the responsibility of the individual purchaser placing the order via the Custom Web Store to review the specs and/or measurements in order to determine the best size for their needs. There is product information, measurements and/or specs available for each style. These can be found by searching the style of interest on our Screen Printing and Embroidery Apparel Page. Please give us a call if you cannot find this information and we can help guide you. In the event an individual placed an order for the incorrect size, it is not the responsibility of Special Tees to replace or refund this item.

Orders must be submitted by the last day of the Custom Web Store

If the Custom Web Store has completed the cycle, this means that no additional orders can be submitted through the Custom Web Store. Prior to the closing date, the Primary Contact may choose to “add sizes” to the order with the earned money so there can be extras. This is to be determined by the Primary Contact at this time. We recommend ordering a couple extra units for every order. This helps promote inclusion for anyone who was not able to order during the open window. In some cases the Primary Contact for the order may request the store time line to be extended for one additional week in order to help those who may have been delayed. Web Store extensions are at our discretion. Our ability to accommodate requests for extensions will depend on multiple factors including desired in-hands date, production schedule, and other customers waiting to “go live” with their Custom Web Store.

Custom Web Store Completion and Production time

The production process starts as soon as your Custom Web Store completes the cycle. Standard turn-around is about 7-10 business days + shipping, after the completion of the Web Store Cycle, or will be set for the in-hands date determined ahead of time.

Ensuring Fulfillment

All Custom Web Orders will be produced and fulfilled based on a master checklist. After your Custom Web Store has completed it’s cycle, we take several steps to ensure your order will be fulfilled and delivered to the Primary Contact accurately. Products/Styles are counted and compared to the master checklist on three (3) occasions: when it is ordered, when it is received (prior to production), and when individually packaged after completion. The Primary Contact will receive the same master checklist for reference with the finished products/styles. If there is more than one box, each box will be labeled according to size and quantity packed within the box. We strongly recommend that the Primary Contact count and inventory all goods prior to distribution according to the same checklist. It is up to the Primary Contact to ensure all individual orders are distributed accurately. Discrepancies must be reported with 48 hours after receiving or pick up, prior to distribution. Special Tees cannot monitor product or distribution once it leaves the office. It is not the responsibility of Special Tees to replace any missing orders reported after the 48hour window or after distribution. It is the responsibility of the Primary Contact for the Web Store to manage refunds or replacements for any shortages not reported with the 48 hour window or receipt of pick up. Such inquiries will be directed to the Primary Contact information provided as part of the Custom Web Store.